Auto ProCare Privacy Policy

AUTO PROCARE
We Specialize in European Vehicles

 
Privacy Policy & Terms of Service
Effective Date: August 2, 2026
Plot 89, Street 14, I-9/2, Islamabad, Pakistan
Phone: 051-4431111 | 051-6123588 | WhatsApp: 0308-8556444

PRIVACY POLICY
This Privacy Policy explains how Auto ProCare ("we", "us", "our") collects, uses, stores, and protects information when you use the Auto ProCare mobile application (the "App") to book, manage, and track vehicle servicing at our workshop.

1. Information We Collect
We collect the following categories of information:

• Account Information: Full name, mobile number, country, and password (or Google account credentials if you sign in with Google).
• Vehicle Information: Make, model, year, registration/plate number, mileage, fuel type, and service history.
• Booking & Service Data: Appointment dates/times, selected service packages (Silver, Platinum, Diamond), service notes, and technician remarks.
• Vehicle Health & Diagnostic Data: Electronic health reports, inspection results, and diagnostic scan data generated during servicing.
• Payment-Related Information: Billing details for services rendered. Note: payments for physical workshop services are processed outside the App (cash, bank transfer, JazzCash/EasyPaisa, or in-person card payment) and are not stored within the App.
• Location Information: Our workshop address is shown for navigation purposes. We do not continuously track your device location.
• Usage Data: App interactions, notification preferences, and device/technical information (device type, OS version, crash logs) for troubleshooting.
• Guest Users: If you use “Continue as Guest”, we only collect the minimum information needed to complete that specific booking (name, mobile number, vehicle details).

2. How We Use Your Information

• To create and manage your account and vehicle profile(s).
• To schedule, confirm, and send reminders for service appointments (e.g., mileage-based service reminders).
• To generate vehicle health reports and maintain your service history.
• To communicate booking confirmations, offers, and service updates via app notifications, SMS, or WhatsApp.
• To improve our services, packages, and app experience.
• To comply with legal and regulatory obligations.

3. Data Sharing
We do not sell your personal information. We may share limited information with:

• Our workshop staff/technicians, solely to carry out the service you booked.
• Service providers who support app functionality (e.g., cloud hosting, SMS/notification providers), under confidentiality obligations.
• Government or regulatory authorities, only where required by law.

4. Data Storage & Security
Your information is stored on secure servers with access restricted to authorized personnel. We apply reasonable technical and organizational measures (encryption in transit, access controls) to protect your data from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is 100% secure.

5. Data Retention
We retain account, vehicle, and service history data for as long as your account remains active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements. You may request deletion of your account and associated data at any time (see Section 8).

6. Permissions Used by the App
Notifications: To send service reminders, booking confirmations, and offers.
Location (optional): To show directions to our workshop or auto-detect your city for service availability.
Contacts/Phone (optional): Only if you choose to share a booking or contact support directly from the app.

7. Children's Privacy
The App is intended for users who are 18 years or older, or who otherwise have legal authority to book vehicle services. We do not knowingly collect data from children.
 

8. Your Rights & Choices
You may access, update, or correct your account and vehicle information within the App at any time.
You may request deletion of your account and personal data by contacting us at the details below.
You may opt out of promotional notifications while continuing to receive essential service-related communications.
 

9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified within the App or via SMS/WhatsApp. Continued use of the App after changes take effect constitutes acceptance of the revised policy.
 

10. Contact Us
For questions, data requests, or concerns about this Privacy Policy, please contact:
Auto ProCare – Plot 89, Street 14, I-9/2, Islamabad, Pakistan
Phone: 051-4431111 / 051-6123588
WhatsApp: 0308-8556444

TERMS OF SERVICE
These Terms of Service ("Terms") govern your use of the Auto ProCare mobile application and the vehicle servicing bookings made through it. By creating an account, continuing as a guest, or booking a service, you agree to these Terms.
 

1. Services Offered
Auto ProCare provides vehicle inspection, maintenance, and repair services through our physical workshop, bookable via the App under service packages including but not limited to Silver, Platinum, and Diamond packages, and additional standalone services. The App itself is a booking and vehicle-tracking tool; all physical servicing is performed at our workshop premises.
 

2. Account Registration
You must provide accurate and complete information (name, mobile number, vehicle details) when creating an account.
You are responsible for maintaining the confidentiality of your login credentials.
Guest bookings are permitted for quick appointments without full account registration.
 

3. Bookings & Appointments
Appointments are subject to availability and confirmation by Auto ProCare.
You will receive a confirmation notification once your booking is accepted.
Please arrive within a reasonable window of your scheduled time. Repeated no-shows may result in booking restrictions.
 

4. Pricing & Payment
Prices for service packages (e.g., Silver, Platinum, Diamond) and individual services are displayed in the App and may be updated periodically.
Payment is collected at the workshop upon completion of service, via cash, bank transfer, or supported digital payment methods, unless otherwise stated.
Any additional parts, repairs, or services identified during inspection will be communicated to you for approval before being carried out and charged.
 

5. Cancellations & Rescheduling
You may cancel or reschedule an appointment through the App or by contacting us directly, subject to reasonable notice.
Auto ProCare reserves the right to reschedule appointments due to workshop capacity, parts availability, or unforeseen circumstances, and will notify you promptly.
 

6. Service Warranty & Liability
Services are performed using industry-standard practices. Any service-specific warranty (parts or labor) will be communicated at the time of service.
Auto ProCare is not liable for pre-existing vehicle conditions not disclosed at the time of booking, or for issues arising from customer-supplied parts.
Vehicle health reports and diagnostic results are provided as an informational aid and do not replace professional judgment during physical inspection.

7. User Conduct
You agree not to misuse the App, including submitting false vehicle information, abusing the booking system, or interfering with other users' access.
Repeated fraudulent bookings or abusive behavior toward staff may result in suspension of your account.
 

8. Intellectual Property
All content in the App, including the Auto ProCare name, logo, branding, and service package designs, is the property of Auto ProCare and may not be copied or used without permission.

9. Limitation of Liability
To the maximum extent permitted by law, Auto ProCare shall not be liable for indirect, incidental, or consequential damages arising from use of the App, except where such liability cannot be excluded under applicable law.

10. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Islamabad.

11. Changes to These Terms
We may revise these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us
Auto ProCare – Plot 89, Street 14, I-9/2, Islamabad, Pakistan
Phone: 051-4431111 / 051-6123588
WhatsApp: 0308-8556444